FAQ — KERABAT RESOURCES

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SHIPPING (10)

How long does shipping take?
Orders are usually delivered within 2–5 working days depending on location.
What courier service do you use?
We use trusted local courier services to ensure safe delivery.
Do you provide tracking numbers?
Yes, tracking details will be sent after your order is shipped.
How much is the shipping fee?
Shipping fees are calculated automatically during checkout.
Do you ship nationwide?
Yes, we ship across Malaysia.
Can I change my shipping address after payment?
Please contact us immediately. Changes depend on order status.
What happens if my parcel is delayed?
Delivery times may vary during peak seasons. You may track your parcel anytime.
Do you offer same-day delivery?
Currently, we only provide standard delivery.
What if my parcel is lost?
Please contact us and we will assist you with the courier investigation.
Will I be notified when my order is shipped?
Yes, you will receive a notification once your order has been processed.

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PAYMENT (10)

What payment methods do you accept?
We accept Debit Card and Credit Card payments.
Is my payment secure?
Yes, all transactions are protected with secure payment gateways.
Can I cancel my order after payment?
Orders cannot be cancelled once payment is confirmed.
Do you accept cash on delivery?
No, we currently do not offer COD.
Why was my payment declined?
Please check with your bank or try another card.
Will I receive a payment receipt?
Yes, a confirmation email will be sent after successful payment.
Can I pay using multiple cards?
No, only one payment method per order is allowed.
Is there any hidden charge?
No, all costs are clearly displayed during checkout.
When will my payment be verified?
Payments are verified instantly once completed.
Can I request manual payment?
Currently, we only accept online card payments.

How do I add items to my cart?
Click the “Add to Cart” button on your selected product.
Can I edit my cart before checkout?
Yes, you may update quantity or remove items anytime.
Why did my cart item disappear?
Items are not reserved until payment is completed.
Can I place an order without creating an account?
Yes, guest checkout may be available.
How do I apply a promo code?
Enter the promo code during checkout if available.
Can I combine multiple orders?
Orders are processed separately once payment is made.
How do I know if my order is confirmed?
You will receive an order confirmation email.
Can I change product size after checkout?
Please contact us immediately; changes depend on order status.
Why can’t I checkout?
Ensure all required details are filled correctly.
Can I reorder the same item easily?
Yes, simply add the product to your cart again.

Are your handbags authentic?
We ensure all products meet our quality standards.
Will the color look exactly the same as photos?
Slight color differences may occur due to lighting and screens.
Do you restock sold-out items?
Selected items may be restocked depending on demand.
Are the handbags suitable for daily use?
Yes, our designs combine style and practicality.
How do I choose the right handbag?
Refer to product descriptions and images for guidance.
Do you inspect products before shipping?
Yes, all items are checked before delivery.
Are measurements provided?
Yes, product size details are included on each product page.
Can I request real photos?
Please contact our support team for assistance.
Do you offer limited edition designs?
Yes, some collections may be released in limited quantities.
Are materials durable?
We select materials that balance durability and comfort.

Do you accept returns?
Returns are only allowed if approved by our team.
Can I request a refund?
Refunds are generally not provided once orders are confirmed.
What if I receive a defective item?
Please contact us immediately with photos for assistance.
Can I exchange for another size?
Exchange depends on stock availability.
Who pays for return shipping?
Customers are responsible for return shipping unless stated otherwise.
How long does support take to reply?
We aim to respond within 24–48 hours.
How do I contact customer service?
Click the Contact Us button on our website.
Can I update my order after shipping?
No, once shipped, orders cannot be modified.
What if I entered the wrong details?
Please contact us as soon as possible for help.
Where can I find more information?
Visit our website policies or contact our support team directly.